Detlev Heins

Senior Management Consultant

“For people, it doesn’t matter who treats them where and how. They only want one thing: a long life in the best of health,” that’s how customer centricity works for health economist Detlev Heins. He thinks of hospitals and all healthcare organizations according to this principle. Detlev helps our clients understand and implement agility in healthcare. In doing so, he works on the strategic foundation of healthcare organizations and their realignment and accompanies them holistically – from the vision to the concept to the finished result.

When he took his first leadership position at only 23 years old, Detlev developed his enthusiasm for empowering people and supporting their development. Since then, he has gained over 30 years of management and project experience in the healthcare sector – with health insurance companies, state and federal associations, hospitals, outpatient clinics, medical care centers as well as training and further education institutions in Germany and Austria.




  • Master of Business Administration in International Health Care & Hospital Management (MBA)
    Westphalian Wilhelms University Münster
  • State-certified business economist
    Technical College for Business Hamburg
  • Health insurance business administrator
    IKK Academy Hagen

Business languages

  • German
    Native speaker
  • English
    Good knowledge


  • Agile Coach & Management Consulting
  • Agile Leadership
  • Organizational Development & Transformation
  • Industry focus: Healthcare

Further education

  • ScrumMaster certified by borisgloger
  • Product Owner certified by borisgloger